ONLINE PRIVACY POLICY
Effective Date: June 2026
As used in this Online Privacy Policy, “Dymon Storage”, “Dymon”, “our”, “us” and “we” refer to Dymon Storage. Dymon Storage is a subsidiary of Dymon Group of Companies and is privately owned.
This Online Privacy Policy governs the collection, use, disclosure, and protection of information collected through the Dymon Storage website, online forms, digital communications, and other online interactions with Dymon Storage.
At Dymon Storage, we recognize the importance of protecting your privacy. We adhere to the policies and practices described in this Online Privacy Policy for the treatment, use and protection of the information provided to us through our online channels. Please take a minute to read this Online Privacy Policy so that you can better understand our information practices. If you have questions about this Online Privacy Policy, please contact us.
Personal Information Collected and How It Is Used
Personally identifiable information is information that allows you to be identified or contacted individually. Personally identifiable information may be collected when you complete any online form, survey or request for information. Personally identifiable information may also be collected when you register for events, enter contests or promotions, submit reservation inquiries, participate in surveys, or otherwise interact with us through our online channels.
Therefore, if you do not wish for us to obtain your personally identifiable information, please do not submit it to us. However, if you choose not to provide us with certain personal information, we may not be able to provide you with the services that you requested.
We also use information that you provide to us in order to provide you with specific services that you request, to provide you with information about additional services that we believe may be of interest to you, and to improve our services going forward.
For instance, we may use your information in the following ways:
- To respond to requests related to availability of storage units, mailbox units, and safe deposit box rentals.
- To respond to requests related to our business solutions including shredding, storage and management of business records.
- To respond to customer inquiries and requests.
- To process your registration for events offered via our online channels.
- To provide online promotions, draws and surveys.
- To communicate with you regarding products and services you have requested.
- To improve our website, products, services, and customer experience.
- To administer contests, promotions, surveys, and other marketing initiatives.
You may opt out of these types of communications with us at any time.
In addition to the uses outlined above, we may use your personally identifiable information, if you submit that information to us, to provide services and support to visitors to our online channels, improve the website and tailor it to your preferences, provide you with updates, promotions and other information about us, and maintain the security and integrity of our systems.
Non-Personally Identifiable Information
When you visit our website, like when you visit most other websites, certain information is automatically logged about your visit. This information may include your IP address, which is the number assigned to your computer whenever it is connected to the Internet, your operating system, screen settings, web browser software, and referring website.
Additional information may include device type, browser version, pages viewed, time spent on our website, clickstream information, and other technical information associated with your interaction with our online services.
It is used for system improvement and administration, security, statistical analysis purposes, and other internal business purposes.
We may also anonymize your personally identifiable information by cleansing it of any information which might allow you to be identified or contacted and combine this non-personally identifiable information with that of other visitors to the site. We use non-personally identifiable information for internal business purposes, such as analysis and planning by our marketing and customer service departments.
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, tags, web beacons, and similar technologies to improve website functionality, personalize user experiences, analyze website traffic, and support marketing activities.
These technologies may collect information including browser type, device information, pages visited, referral sources, website interactions, and time spent on our website.
You may manage your cookie preferences through your browser settings. Disabling certain cookies may impact the functionality of portions of our website.
ANALYTICS AND ADVERTISING
We may use third-party analytics and advertising tools to better understand website usage and improve our marketing efforts. These tools may collect information through cookies and similar technologies to measure website performance, improve user experience, and evaluate the effectiveness of advertising campaigns.
INFORMATION SHARING AND DISCLOSURE
We will not license, sell, rent or share your personally identifiable information with any third party except as set forth below, or with your consent.
CONTRACTORS AND AGENTS
We may employ third-party contractors to perform functions on our behalf, which may include assisting us in processing your information. We may also engage third-party service providers to assist with website operations, customer communications, analytics, marketing, hosting, and technical support.
We share personally identifiable information with such contractors in order to assist us in using the data for the purposes outlined in this Online Privacy Policy. These contractors are contractually required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than those authorized by us.
COMPLIANCE WITH LAW AND LEGAL REQUESTS
We may provide your personally identifiable information to government agencies as required by law or regulation. In addition, we may release your personally identifiable information in the unlikely event we deem release necessary to comply with the law, or to legally protect us, our staff or our customers.
NON-PERSONALLY IDENTIFIABLE INFORMATION
We may share non-personally identifiable information, including anonymized data derived from personally identifiable information collected from this Website with third parties.
DATA SECURITY
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, meet legal and regulatory requirements, resolve disputes, and support legitimate business operations.
When personal information is no longer required, it will be securely deleted, destroyed, or anonymized in accordance with applicable laws and internal retention practices.
ACCESSING AND DELETING YOUR PERSONAL INFORMATION
If at any time you wish to access your information in order to update, modify or delete it, or if you wish to receive no further communication or promotional materials from us, please contact us at the email listed below and it will be removed in compliance with applicable legislation.
Certain archival information may be difficult or impossible to locate and/or remove, and we reserve the right to retain such information and make the information unavailable for use rather than fully deleting it from our systems.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services. Dymon Storage is not responsible for the privacy practices, content, or policies of third-party websites. We encourage users to review the privacy policies of any external websites they visit.
CHANGES TO THIS ONLINE PRIVACY POLICY
We may update this Online Privacy Policy from time to time to reflect changes in our business practices, legal obligations, technologies, or services. The most current version will always be posted on our website and will indicate the effective date of the latest revision.
Tim Smith
Senior Vice President
Email: tsmith@dymon.ca
