Return Policy

You have 30 days after purchase to exchange or return, unless noted otherwise.


When an item is returned, the refund, and how the refund is issued, may vary based on the condition of the item, how long the guest had the item and how the item was purchased.

The guest may return the item to any DYMON location.

The refund will be issued in the same payment method as used online. If the return falls outside of the return window, the guest may opt for an exchange or will receive a store credit for the amount paid.

All return policies apply to this process.


If the guest needs to exchange an item, they will need to return the item to any DYMON location.

Any difference in purchase will be refunded to a credit or debit card.

If the guest wishes to ship the item back for an exchange, they are responsible for covering the cost of shipping. The refund will be processed once the item has been returned to


Sometimes, items may become unavailable after check out. DYMON will email the guest with options for a substitution prior to preparing the order.
As well, the guest will be offered a 10% discount on the substituted item.

Once a substitution has been selected, the order process will be completed.

If you have any questions about this policy you may contact us

News / Press

One Million Masks Donated in the GTA. Millions of People Protected: DYMON Self Storage Announces Face Mask Donation Initiative

Today, DYMON Self Storage and its owners Glen Luckman and Brent Wilson, announced a donation of one million commercial grade face masks to charities and community groups in the Greater Toronto Area in order to combat the spread of COVID-19. […]

October 20, 2020

Social Scene | Community Builders: Dymon face masks

Defined by distinct, modern architecture with glass façades and a clean esthetic, DYMON’s storage facilities and the innovative solutions they house have […]

October, 2020

Premier Doug Ford Congratulates DYMON Self Storage for Their Donation of Over 2,000,000 Certified Face Masks in Ontario

DYMON is pleased to announce the completion of its pledge to donate two million (2,000,000) commercial grade DYMON Face Masks to charities and community groups in the Greater Toronto Area and the City of Ottawa. […]

Feb 10, 2021

At DYMON, we offer more than just a place to store your belongings.

We offer a whole suite of services meant to make your storage experience, not just good, but great.