Accessibility Plan

Dymon Storage Multi-Year Accessibility Plan - Published 2026

Accessibility for customers, visitors, applicants and employees

This Plan explains how Dymon Storage Corporation identifies, prevents and removes accessibility barriers and meets applicable requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation.

It applies to Dymon’s Ontario operations and covers customer service, information and communications, employment, training, and applicable public spaces.

Dymon’s obligations under the AODA and its accessibility standards do not replace or limit our obligations under the Ontario Human Rights Code or any other applicable law. Dymon is committed to complying with all applicable requirements.

Dymon is committed to equal access and participation for people with disabilities. We will respect dignity and independence, support integration and equal opportunity, respond to accessibility needs promptly, and continually prevent and remove barriers.

Dymon will provide accessible service that respects the dignity and independence of people with disabilities.

• Welcome assistive devices, service animals and support persons, subject to applicable law.
• Communicate with customers in ways that take their accessibility needs into account.
• Provide notice of temporary disruptions to accessible services or facilities, posted in accordance with Dymon's standard operating procedures and including available alternatives.
• Welcome feedback about the accessibility of our goods, services and facilities.

Dymon will provide accessible information and communication supports on request, in consultation with the requester and at no additional cost.

• Maintain accessible feedback processes and communicate the availability of accessible formats.
• Maintain public websites and web content.

Dymon will maintain accessible employment practices throughout recruitment, employment, accommodation and return to work.

• Notify applicants and employees that accommodations are available.
• Consult with individuals to identify suitable accommodations and accessible formats.
• Maintain individual accommodation and disability-related return-to-work processes.
• Consider accessibility needs in performance management, career development, advancement and redeployment.
• Provide individualized workplace emergency information when required.

Dymon provides accessibility training appropriate to the duties of employees, volunteers and others who provide goods, services or facilities on our behalf.

• Training covers accessible customer service, applicable accessibility standards and the Ontario Human Rights Code as it relates to disability.
• Training is provided to new personnel and when relevant accessibility policies or procedures change.

Dymon addresses accessibility when building or redeveloping regulated public spaces and works to keep accessible elements available for use.

• Apply applicable accessibility requirements to paths of travel, parking, service counters, waiting areas and other regulated elements.
• Maintain accessible elements and respond to temporary disruptions.
• Consider accessibility when designing or acquiring customer-facing self-service technology.

Dymon welcomes feedback about accessibility. Feedback may be provided by telephone, email, in writing or in person by appointment. We will respond to accessibility feedback within a reasonable amount of time. We will provide this Plan in an accessible format or with communication support on request, in consultation with the requester and at no additional cost.

Phone: 1-844-693-9666
Email: guestservices@dymon.ca